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Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason if you are a private consumer within the meaning of the Consumer Protection Act.

The cancellation period is fourteen calendar days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must

Trimmelkamer Straße 16
5120 St.Pantaleon
Phone: +43 (0) 6277 – 62304
Fax: +43 (0) 6277 – 62304 – 10

by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery offered by us) have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us.
For this repayment, we use the same form of payment that you used in the original transaction.
In no case will you be charged for this repayment fees.

In the case of withdrawal, a total or partial refund of the purchase price will take place only step by step, against deferment of the goods received by the customer. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the immediate costs of returning the goods!
For goods which due to their bulkiness can not be dispatched by regular mail but only by freight forwarding, the return costs are estimated at a maximum of EUR 100,-.

For items that are affected by signs of use or whose packaging is damaged beyond the normal opening, we will charge an appropriate fee for the impairment. The same applies if the return of the goods accessories or parts missing.

However, you only have to pay for a possible loss in value of the goods if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.


Please keep the original packaging until you have decided not to exercise your right of withdrawal.

The consumer has no right of withdrawal for contracts over:

  • Goods whose price depends on fluctuations on the financial market, over which the entrepreneur has no influence and which can occur within the withdrawal period,
  • Goods made to customer specifications or clearly tailored to personal needs,
  • Goods that can spoil quickly or whose expiration date would quickly be exceeded,
  • Goods that are delivered sealed and are not suitable for return for reasons of public health or hygiene, provided that their seal has been removed after delivery,
  • Goods which, after being delivered, have been inseparably mixed with other goods due to their nature,
  • Sound or video recordings or computer software delivered in a sealed package, provided that their seal has been removed after delivery,
  • Newspapers, periodicals or magazines except subscription contracts for the supply of such publications

Withdrawal form

(If you want to revoke the contract, please fill out this form and send it back)


Trimmelkamer Straße 16
5120 St.Pantaleon

I / we hereby revoke this (*) that of me / us (*) concluded contract for the purchase of the following goods (*)/the provision of the following service (*)

-Ordered on (*) / received on (*):

-Name of the consumer (s):

-Address of the consumer (s):

-Signature of the consumer (s) (only when notified on paper)


(*) Delete as appropriate.


The revocation must be sent to:

Trimmelkamer Straße 16
5120 St.Pantaleon
Phone: +43 (0) 6277 – 62304
Fax: +43 (0) 6277 – 62304 – 10

consequences of Withdrawal

In the case of an effective cancellation, the mutually received benefits and any benefits (such as interest) surrendered. Can you not give us the received performance and uses (for example, benefits of use) or partially or not, or only in a worsened condition, or surrender, you have to pay us compensation. For the deterioration of the thing and for drawn uses, you only have to pay compensation, as far as the use or the deterioration is due to a handling of the thing, which goes beyond the examination of the characteristics and the functioning. By “testing the characteristics and the mode of operation” is meant testing and trying out the respective goods, as is possible and customary in the store, for example. Transportable items are to be returned at our risk. You have to bear the regular costs of the return, if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed 40 euros or if you at a higher price of the thing at the time of cancellation not yet the consideration or a contractually agreed partial payment. Otherwise, the return is free of charge. Non-parcels are picked up at your place. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the thing, for us with their receipt.

– End of revocation –