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General terms and conditions


Contract language: German

Conclusion of contracts for Internet orders
Your order represents an offer to us to conclude a purchase contract. If you place an order at “”, we will send you an e-mail confirming the receipt of your order with us and their details leads (order confirmation). This order confirmation does not represent an acceptance of your offer, but only informs you that your order has arrived. A purchase contract is only then made when we ship the ordered product to you. In the case of pickup from stock, the goods will be reserved for you without obligation and the contract of sale is only with billing or by the delivery of the goods. There are no sales contracts for products from one and the same order that are not listed in the shipping confirmation. When shipping, we are obliged to insure the object of purchase. The buyer bears the costs of insurance required in individual cases. The cost of freight and shipping incl. Insurance (total “shipping costs”), unless otherwise agreed in writing, the buyer.

We usually deliver by parcel service. The shipping costs in the respective countries can be found separately on our Shipping costs.

Transport damage must be confirmed in writing to the recipient by the carrier (courier service, train, post office, etc.). If the damage is not discovered until unpacking, please let us know within 24 hours of the arrival of the package! If you do not receive the goods inform us within 5 days after placing the order.

All prices quoted are non-binding and are inclusive of 20% VAT. Even if a validity period is specified, price corrections due to changes in economic conditions – in particular foreign exchange rates – are reserved, as are corrections of errors and typographical errors.

You have the right to withdraw from this contract within fourteen days without giving any reason if you are a private consumer within the meaning of the Consumer Protection Act.

The cancellation period is fourteen calendar days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must

Trimmelkamer Straße 16
5120 St.Pantaleon
Telefon: +43 (0) 6277 – 62304
Fax: +43 (0) 6277 – 62304 – 10

by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us.
For this repayment, we use the same form of payment that you used in the original transaction.
In no case will you be charged for this repayment fees.

In the case of withdrawal, a total or partial refund of the purchase price will take place only step by step, against deferment of the goods received by the customer. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the immediate costs of returning the goods!
For goods which due to their bulkiness can not be dispatched by regular mail but only by freight forwarding, the return costs are estimated at a maximum of EUR 100, -.

For items that are affected by signs of use or whose packaging is damaged beyond the normal opening, we will charge an appropriate fee for the impairment. The same applies if the return of the goods accessories or parts missing.

However, you only have to pay for a possible loss in value of the goods if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.


Please keep the original packaging until you have decided not to exercise your right of withdrawal.

The consumer has no right to withdraw from contracts for:

  • Goods whose price depends on fluctuations on the financial market, over which the entrepreneur has no influence and which can occur within the withdrawal period,
  • Goods made to customer specifications or clearly tailored to personal needs,
  • Goods that can spoil quickly or whose expiration date would quickly be exceeded,
  • Goods that are delivered sealed and are not suitable for return for reasons of public health or hygiene, provided that their seal has been removed after delivery,
  • Goods which, after being delivered, have been inseparably mixed with other goods due to their nature,
  • Sound or video recordings or computer software delivered in a sealed package, provided that their seal has been removed after delivery,
  • Newspapers, periodicals or magazines except subscription contracts for the supply of such publications

withdrawal form

(If you want to cancel the contract, please fill out this form and send it back)


Trimmelkamer Straße 16
A-5120 St.Pantaleon

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

-Ordered on (*) / received on (*):

-Name of the consumer (s):

-Address of the consumer (s):

-Signature of the consumer (s) (only when notified on paper)


(*) Delete as appropriate.

Warranty, examination & reprimand
The buyer is obliged to inspect the goods arriving at him immediately for regularity and completeness. Any defects must be reported to us immediately. We are expressly not liable for consequential damages as well as all damages caused by improper treatment (use of force, etc.). Claims for damages are excluded unless the damage was caused by us intentionally or through gross negligence. Recourse claims within the meaning of § 12 Product Liability Act are excluded, unless the person entitled to recourse proves that the fault has been caused in our sphere and at least has been caused by gross negligence.
The following provisions of point 5 do not apply to consumer transactions:
Warranty claims of the customer, we meet in all cases at our discretion either by replacement, repair within a reasonable time or price reduction. Conversion (cancellation of contract), the customer can only covet if the defect is material, can not be repaired by replacement or repair and price reduction for the customer is not reasonable. Claims for damages of the customer, which aim to remedy the defect by improvement or replacement, can only be asserted if we are in default with the fulfillment of the warranty claims.
Warranty claims must be asserted in court within one year from the delivery of the goods if they concern movable property. If the customer claims the existence of a defect, resulting claims, in particular for warranty or damages, can only be asserted if the customer proves that the defect already existed at the time of delivery of the goods; this also applies within the first six months after delivery of the goods. Our obligation to guarantee expires in each case with expiration of the guarantee period; any further special recourse of the customer according to §933b ABGB due to self-fulfilled warranty obligations is excluded.

Externally visible damage must be claimed immediately upon delivery to the parcel service.
Outwardly unrecognizable damage must be reported to us in writing within 5 working days.

Retention of title
The goods ordered by you remain our property until full payment. Before full payment of our claim, you are prohibited from pledging the goods, assigning them as security or granting third parties other rights. Enforcement measures and other third-party encroachments affecting our legal position on the goods subject to our retention of title must be reported to us by the purchaser without delay. You must immediately object to such measures by reference to our reserved property.

The place of jurisdiction for consumers is governed by the statutory provisions. Otherwise, the place of jurisdiction is the relevant court of the registered office of St. Pantaleon.

Errors & misprint
For any typing, printing and miscalculation errors or other errors, GREEN CLEAN GmbH assumes no liability and is entitled to withdraw at any time.

Privacy & Change of Address
The security and protection of the data of our customers is of special concern to us. We undertake to comply with the legal provisions on data protection. However, we expressly point out that the data protection for data transmission in open networks such as the Internet can not be comprehensively guaranteed by the state of the art. The customer therefore takes care of the security of the data transmitted by him to the internet.
The customer grants his consent that the personal data contained in the purchase contract will be automatically stored and processed by us in fulfillment of this contract.
The customer is obliged to notify us of changes to his residential or business address as long as the contractual transaction is not completely mutually fulfilled. If the message is omitted, explanations shall be deemed to have been received even if they are sent to the last known address.

Use of cookies
In this shop, cookies store information about the content of your shopping cart, which can then be accessed on your next visit. If you want to place an order with us, we need your customer data. The data stored in a cookie will make it unnecessary for you to complete the forms. The generated cookies have a 30-day expiration period. They can also manage the acceptance of cookies on this page in your browser program and block them if necessary

Stand: 26.03.2008